Shipping policy

Shipping, Delivery, & Pickup Policy

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Order by December 14th for Christmas Delivery

If you live outside of Ottawa, order by December 14th at midnight should arrive before Christmas.

We're so excited to send you locally-made goods! Here's everything you need to know about our shipping, local delivery, and pickup options.

Shipping

  • Shipping Locations: We are currently able to ship our products within Canada only.

  • Shipping Rates:

    • Free Regular Shipping: Available in Ontario and Québec for orders over $150.

    • Flatpack Mailer Rate ($6 or less): This option has no tracking and is available for small, flat items like greeting cards, artwork, or chocolate bars.

    • Flat Rate ($14.95): For larger parcels within Ontario and Québec.

  • Shipping Carriers: We ship via Canada Post, Purolator, and ICS. Shipping costs will be calculated and charged at checkout.

  • Shipping Times: Please allow for up to 48 hours of handling time before your order ships. Average shipping times are typically 2-7 days across Canada, but may take longer.

  • Backordered Items: If your order contains a backordered item, all items will ship together at the later date. You can contact us at hello@phuckhangaudio.com to arrange for multiple shipments, though additional shipping costs may apply.

  • Shipping Restrictions: Please note that some items are too large or unique to be shipped (e.g. furniture, larger frames, live plants). These items can still be purchased online with an in-store pickup option or with Ottawa-Gatineau local delivery below. We will contact you if there has been a mistake at checkout.

Local Delivery (Ottawa-Gatineau Area) with Trexity

  • Delivery Area: We deliver to postal codes within 60km of our store, with rates starting at $7.

  • Delivery Schedule: Orders placed by 11 am (EST) will be delivered on the same day; orders placed after that will be delivered the following day.

  • Accepting Your Package: The purchaser should receive an email when the package is out for delivery. The driver will attempt to call if no one answers the door.

  • Failed Delivery Attempts:

    • If a delivery to a house fails, the driver will leave the package in a safe place.

    • If a delivery to an apartment or condo fails, the package may not be left unattended.

    • If a package is returned to our store after a failed attempt, your order will be switched to free local pickup, and you will be notified.

    • A second delivery attempt can be arranged for a $15 + HST fee. If a second attempt fails, we will refund the order with a 50% restocking fee to cover our costs.

    • If you prefer a shipping depot pickup after a failed delivery, we recommend choosing ICS or Purolator at checkout.

Local Pickup

  • Cost: This is a free option for all orders!

  • Pickup Location: All in-store pickups are at our flagship store at 987 Wellington St. W. in Hintonburg.

  • Pickup Time: Orders will be held for three weeks from the order date. If you fail to pick up your order within this time frame, it will be cancelled with a 25% restocking fee, and the remaining 75% will be refunded to your original payment method.

Sending a Gift?

  • That's so thoughtful of you! Please specify that your order is a gift in the Special Instructions/Order Notes section at checkout. Use your own address as the billing address and the recipient's address as the shipping address. We'll make sure the invoice goes to you and the gift goes to its new home!